Return Policy

Shipping damage:

If an item is damaged in shipping, we put in a UPS claim and ask the customer to assist us in keeping the box, packing materials etc.  Once the claim is filed we will replace the item for the customer.

Defective Item:

If an item has a manufacturer defect we will replace or refund.  In the case of missing or duplicate chess pieces, we will supply needed pieces at no charge. 

Excalibur Electronics:

Excalibur Electronics has a 30-day warranty.  We will replace any defective item and will send a return label for the damaged item to be returned to us.

Customer Dissatisfaction:

If a customer is dissatisfied with an item, they can return it for a full refund, less shipping charges.  The item must be returned to us in good saleable condition and the customer pays for return shipping.  If the item is damaged because of poor packing there will be a 50% restocking fee deducted from the refund.

Chess Piece Replacement:

We will replace chess pieces as needed over time for a nominal charge.  The charge per piece depends on the set, and the customer pays shipping.